When You Call

To make an appointment, simply, call: (519) 743-6333.   When you first call the agency, you will speak with an Intake worker who will gather information in order to provide you with the best possible service.

To help make this process easier and quicker for you, it will help if you are prepared to provide the Intake worker with the following information:

• Your name and date of birth.
• The names and dates of birth of anyone else attending counselling.
• An address and a phone number where you may be safely contacted.
• Whether or not you are covered by an Employee Assistance Program (EAP) or insurance coverage through your employer or a family member’s employer.
• Your family doctor’s name.
• What issues you are hoping counselling will help with.

Your Intake Worker will then set up an appointment with a counsellor, or help you locate other community resources as appropriate. 

Our hours of operation:

Monday - Thursday - 8:00 a.m. - 9:00 p.m.
Friday - 8:00 a.m. - 5:00 p.m.
Saturday - 8:00 a.m. - 4:00 p.m.